Remote Access

If you can connect to a webpage, we can troubleshoot your issue across the internet. You don’t even have to leave the comfort of your own home.

Remote Virus Removal

If you can connect to a webpage, we can remote into your PC and troubleshoot your PC. We can remove Viruses / Trojans remotely. You can sit back and watch us work on your PC remotely. You can disconnect the session whenever you want.

Software Installation

The support software is easy to install. The following are a set of directions to install it. After you look them over, click on the icon at the bottom of the screen.

Before we start installing the support software, we need to make sure you have Java installed on your computer. Click on the Java icon to install the latest version of Java.

  1. After clicking the “GoToAssist” icon above (or on the bottom of the screen), you will be brought to a new page.
  2. Type in your name in the top blank and ask your support technician for your 9 digit support key.Computer Repair Remote
  3. Click on the “Launch Software” buttonComputer Repair Remote Access
  4. A series of popups will start. Click on “Run.”Networking
  5. The support software will begin installing.Computer Support
  6. The next window will ask for permission to connect to your PC. Click “Yes” to connect to our support technician.
  7. Now that you’ve gone over the install process, click on the icon to start your support session. If you have future issues with your PC, you can click on the “Fast Support” link on the menu bar at the top right of the menu bar.